John Wayne Carpenter Pencils

HOW CAN I PAY FOR MY ITEM?

We accept all major credit and debit cards from customers domestically and internationally including Visa, Mastercard, American Express, and Discover.  We also accept Apple Pay.

IS MY PAYMENT INFORMATION SECURE?

Yes, we take your security and privacy very seriously. Our website is encrypted with the highest level of security and we will never share your address or email address.

DO YOU SAVE MY PAYMENT CARD INFORMATION?

No, we never store your payment card information.

HOW DO I KNOW IF AN ITEM IS AVAILABLE?

Items that are available for shipment can be selected and added to your cart.

CAN I CHANGE AN ORDER AFTER IT'S BEEN PLACED?

We process orders quickly, but we will do our best to accommodate any changes you'd like to make.

HOW DO I ACTIVATE A PROMO CODE?

Coupon and discount codes can be used on the checkout page prior to processing payment. 

HOW DO I WASH MY T-SHIRTS? WILL THEY SHRINK?

All of our t-shirts are pre-laundered to minimize shrinkage. Wash all printed garments inside out in cold water to prolong the life of your apparel product.

RETURNS + EXCHANGES

We have a 30 day return and exchange policy. If you're not satisfied with your purchase for any reason, we will make it right or refund your original purchase price (less the shipping and handling fees). To be eligible for a return or exchange, items must be unworn, unwashed with original tags attached.

International (non-U.S.) customers will be allowed 45 days for returns due to the longer shipping times.

The date postmarked on the return package will mark when your package was returned.

Items non-eligible for returns or exchanges:
Items not eligible for return are  wearable items that have been washed or worn, items without the original tags still attached, media items, as well as any perishable goods.

WILL YOU PAY THE RETURN SHIPPING FEE?

If you are returning damaged or defective merchandise we will pay the cost of return shipping, just contact support@johnwaynesupport.zendesk.com and inform our customer support staff of the issues with the product. Photographs are a great way to speed this process up. International (non-U.S.) returns cannot use prepaid shipping labels. If you are returning an internationally shipped order, please include your shipping receipt to be reimbursed or credited to your account. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.

HOW WILL I RECEIVE MY REFUND?

If we have yet to ship your order, we will process refunds immediately. If you are returning an item, we will process the refund when we receive the item in our offices.  All funds will be returned to the credit card used during the checkout process.

Have additional questions? Feel free to reach out to us and we will get back to you within 1 business day.